Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

All orders are dispatched from our Brisbane or Sydney warehouses.

Domestic Shipping Rates
Flat rate shipping: We offer $9.95 flat rate shipping Australia wide. We use Courier Please and Australia Post depending on your locations.

All orders over $100 are eligible for free shipping (excluding remote areas).

Due to commercial agreements with couriers, please confirm postage with us if you live in remote areas.

Refer to this link for the postcodes of remote areas.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Tips on improving the Delivery Process

Create an account with us

Despite the fact it is not compulsory to Create an Account with Aloak to make a purchase, we sincerely advise doing so. There are some benefits of having account including faster ordering process, sorted address details, Wish List for future shopping, convenient tracking centre and many other perks with pretty much no downsides. There are no reasons to worry about you Private Data to be compromised or any unauthorised informational materials to be sent without your consent.    

Note, that the final decision whether to open the account or not is in your hands. We also offer Guest Check Out process for those who decide not to register.  

Please, make sure you input the correct delivery address

We cannot emphasise the importance of double-checking of the delivery address more! The wrong or incomplete address is Number One reason for Delivery Delays and even Missing Orders. So please, spend an extra minute to reassess the destination point and make sure that there is no confusion between delivery address and billing address.

Note that we are not liable for any delays caused by incorrect or incomplete Delivery Information provided by the customer and therefore do not give a Full REFUND. 

Change the Delivery Address

In the case when it is necessary to make any adjustments or corrections to your address, please, contact our support team: sales@aloak.com.au as soon as possible after placing the order, and we will be happy to assist with it.

Note that is the parcel has been dispatched from the warehouse, we are unable to make any changes or stop the process. Once it shipped, it is heading straight where you wanted it to go.  

Provide your Mobile Phone number 

Trust us; we are not scammers or spammers who are going to trade your private number or flood you with spammy SMS. We remarkably Respect and Protect our Clients Privacy and would never do that. However, Mobile Number can be handy in case there are any issues with the address at the final delivery stage. Moreover, as you may notice, Australian Post implemented the service of sending notifications about arriving items, so you will know when it is ready to be delivered.

Note, that the decision is up to you, we just need to make sure you are informed about the benefits of adding the Mobile Phone Number to your address.